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Glossary Terms
Churn Rate
Churn Rate
The annual percentage rate at which customers stop subscribing to a service or employees leave a job.
“33% of Americans say they’ll consider switching companies after just a single instance of poor service.”
https://www.getfeedback.com/blog/40-stats-churn-customer-satisfaction/
Resources
40 Customer Retention Statistics You Need to Know
Calculating Churn Rate and 12 Customer Churn Statistics
How to Calculate (And Lower!) Your Customer Churn Rate
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